Wishing someone a happy birthday a week before or after the actual day might be upseting for a few. But wishing them exactly at 12 AM? That can truly delight your loved one.
Timing is key.
It’s not just what we say or how we say it — when we say it makes a world of difference. Selectively raising risks that need immediate attention can be far more effective than walking through an entire risk register. Similarly, pointing out mistakes at the right moment can have a much better impact than calling them out immediately.
As leaders, we can make a profound difference simply by mastering the art of timing. And to master timing, the seed we must nurture most is the seed of patience.
