True leaders stay open and curious!

Leadership

If I’m serious about my health, I won’t just assume I’m fine—I’ll get regular blood tests, track my results, and look for any risks or opportunities that need my attention.

But if I’m ignorant? My story is simple: I feel fine, so why bother? No tests, no assessments—just blind confidence.

The same mindset plays out in leadership. When we say, “Our culture is great; we just need some automation,” or “Our systems are up to date,” we’re often operating from assumption, not awareness. True leaders stay open and curious, always scanning for blind spots—because the biggest risks (and opportunities) are often the ones we haven’t seen yet.

Customer Experience

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