We are measuring it all wrong

Leadership

The success of an influencer is measured by the number of followers.
The seniority of a doctor is judged by how many patients she sees in a day or how high her consulting fee is.
The success of CEOs, consultants, and executives is reduced to a single number—their pay rate.

Perhaps we have it wrong.

Over time, we have handed over the idea of professional growth to the crude tools of demand and supply.
If I can increase demand and restrict supply, I must be on a trajectory to success.

But this measures scarcity, not impact.

A better measure may be the effect of our leadership and skill on the people we serve.

Instead of counting followers, we could count personal transformations.
Instead of counting patients, we could count those who never returned for the same problem—because the doctor helped them understand and fix the root cause.
Instead of measuring leadership by compensation, we could measure it by the ability to act as a catalyst—to change culture, build transparency, and show the courage to sacrifice for one’s own people.

Perhaps success is not about how many depend on us.
Perhaps it is about how many no longer need us.

Perhaps we are measuring it all wrong.

Customer Experience

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