We are lazy by design. We conserve energy and use the minimum possible brain power. We like to be well-fed and keep ourselves entertained. We crave security and safety.
There’s nothing wrong with this. For most of us, it’s simply part of being human. However, to truly give 100%, we often need something at stake — something on the line.
Take a surgeon, for example. Their career is on the line if they’re found guilty of negligence. A pilot’s license is at risk if they don’t comply with regulations. A teacher’s registration could be revoked for non-conformance with the school’s code of conduct.
But what about leaders of organisations? The Directors and Executives of Local Governments? This is where things are left a little loose. The result? We see inefficiencies and accept them as normal.
When leaders don’t have something valuable at stake, the quality of service is left to their discretion. Accountability isn’t just important—it’s essential. Just like in other professions, if organisational leaders had their reputation, assets, or positions on the line, the quality of their work would likely improve.
To address inefficiencies, we need to implement stronger accountability measures. It’s not about punishing leaders but ensuring they have the same level of responsibility that drives excellence in other fields. With something at stake, we can expect better service, stronger leadership, and more efficient organisations.
