What Is Digital Capability?

Digital Capability is the measure of the sophistication of the organisation to execute a given business process digitally

For example, the organisation can seamlessly manage end-to-end Customer onboarding processes through a software application. Therefore, we may assign Customer onboarding – Digital Capability as HIGH.

The measure of sophistication is subjective and relative. It is subjective because there is no industry benchmarking for Digital capabilities. It is relative because the business measures the Digital Capability improvement by benchmarking its previous state.

Band-aid remedies make sense!They are a fast fix, allowing us to move on and focus on more serious matters.They are inexpensive, so we can save and invest elsewhere.We don't need to wait for a professional, either.The issue arises when we do not know where the...

Refer to the generic business reference model for a holistic view of any organisation. Use the reference model to gain a big-picture understanding of your business.

Types Of Requirements! 61+ and counting....

Meetings are frequently regarded as a waste of time within organisations. There have been numerous strategies and tips for shortening meetings. We've been working hard to keep meeting times to a minimum. As a result, various tactics, such as stand-ups and planks, are...

Women have long been denied their fundamental rights. Sati pratha was widely practised in India for a long time. Similarly, apartheid was widely practised as a legal principle.Various parts of the community struggled for their rights over time, shedding blood, tears,...

If we cannot recognise good qualities and strengths in others (people, organisations, or communities), it is merely a manifestation of our own emptiness.

As a contractor, completing a six-month project in three months may result in a pat on the back and a notice of premature contract completion. On the other hand, if I complicate matters, I may be given the option to extend my contract.My profile as a project manager...

The true essence of transformation: Transformation is the planned and coordinated move from our current state to our desired new state. Organisations, things, and people are always changing, but not always transforming. Transformation is a deliberate effort that takes...

Why wait until the end of the project to communicate the lessons learned? Every day, lessons are being learned. Why not add five minutes to the end of recurring meetings to share and discuss lessons learned?Furthermore, knowing something is not the same as learning...

The world around us is evolving at an unprecedented rate. Workplace culture, ethics, and methods of operation are continually evolving. As a result of technological breakthroughs, the landscape of our working lives is shifting. In the midst of such huge disruption,...

When God creates us, he quietly says to our ears, "I have not created anyone else like you; you are special."One of my friends told another friend about it to help him overcome ego and pride issues. Most of us are wired to believe that we are unique, we are smarter,...

There are likely valid explanations for where we are presently. We might desire to advance, expand, and win more. However, we are more likely to stay where we are until we acknowledge the factors that are holding us back and take consistent action to unleash our...

Our activities, ambitions, plans, and motives are all centred on the fulfilment of our hopes.

A man who knows nothing about music can tell when a musician has messed up. Toddlers can sense when their parents are not in a good mood. Our visage is, in fact, an indication of our mentality.When we make mistakes as leaders, our natural impulse is to hide, deflect,...

Disease, confusion, lethargy, and other negative forces are continually working to make our bodies, societies, and organisations weaker and dysfunctional, only to push us backwards.We will automatically regress if we do not consistently push forwards with positive...

Consider your Customer Relationship Management (CRM) system making suggestions for Sales and Marketing strategy. The CRM assessed your sales data over the previous ten years, as well as publicly available data on consumer purchase tendencies, competitor products,...

Gifts like a smile, active listening, patience, curiosity, and humility are priceless. They assist us in developing strong rapport, trust, and relationships with our colleagues, customers, and workers.We frequently give these presents to others, but they are often...

The customer lifecycle consists of five stages: awareness, engagement, conversion, retention, and loyalty. It is likely that at some point a few of our consumers may discontinue the partnership. Sometimes, it is unavoidable, so, rather than resisting, it is much...

Human interactions are intricate. Two people can have the same conversation twice (word for word) and have different results. So many elements influence the outcome of our talk. For example, our mood, other aspects of our lives, sleep, workload, time of day, day of...

As leaders, we must learn to build rapport, develop relationships, and form partnerships. Let us not, however, assume that we can form genuine relationships with everyone. There will always be a few people with whom we cannot actually connect. It may be because of...

The majority of suggestions we get are free. Many of them are provided to us by people who care about us, our cause, or the topic at hand. We have several options when someone offers us this gift. We can use the gift to do something beneficial. We can accept it but do...

Relationships are like delicate dances, and to waltz with others successfully, we must first grasp their wants, expectations, and pain points. We develop trust and rapport when we show up for people and provide a listening ear.This is true not only in human...

Have you ever come across a product or service that is so average it's forgettable? We've all encountered these types of offerings - they're not terrible, but they're not great either. Well, here's the thing: if we want to be superstars in our industry, we can't...

As a business, we may assume that our customers expect us to deliver great products/services as quickly and cost-effectively as possible. However, this assumption may not be entirely accurate. There are different customer segments have varying priorities and...

Had I been born into a wealthy family, the concept of the value of money might have eluded me entirely. Similarly, if I had been excessively attractive, I could have become preoccupied with trivial matters. And if I had been inundated with an abundance of customers,...

As leaders, we are often fixated on achieving success. We read, listen, and write about it. We preach about the lessons failure can teach us and how it leads to success. We honour young entrepreneurs in the town. Many magazines print lists of the most influential...

As individuals in leadership positions, we have a certain degree of power. We have a choice as to how we want to utilise the power. We can choose to encourage our Project team to be more vocal and flag issues that may be hindering the project's success. Alternatively,...

When we embark on a journey with children, they are typically eager to arrive at their destination. They often ask how much longer until we get there. As responsible adults, we encourage them to appreciate the journey and enjoy the ride. However, in both our personal...

The abundance or easy availability of things often leads to a decrease in their value. You may have noticed this when you finally purchase the dress you've been eyeing for months, only to have it sit unused in your closet. Or perhaps you've become bored of the fruit...

When we fall in love with a product or service, our infatuation knows no bounds. We obsess over it, willing to pay exorbitant prices and wait for months on end. We may brave any weather to queue up for it, just to be among the first to experience it. Once we finally...

Getting an organisation to act on innovative ideas is often a challenge. As a leader, it can be difficult to get key stakeholders on board to move forward with these ideas. So, what can you do to sell your next innovative idea within the organisation? Initially,...

As we navigate through life and business, we encounter a multitude of unpredictable factors. What may have once been a surefire method for success can suddenly prove ineffective. We may find ourselves experiencing unexpected setbacks and pleasant surprises (world of...

Amateurs inquire about what customers want, while professionals pose the right questions to uncover and guide what customers truly need. SP Singh

As a business, we may offer many channels for our customers to reach us. From phone calls to emails, SMS to website forms, mobile apps to in-store visits, and even interactions with our warehouse and partner websites/platforms, the possibilities are endless. However,...

Changing business processes and automating them is often a difficult task. The work itself may be straightforward. But, often the real challenge in automating Business processes is the people. In enterprise-wide projects, stakeholders often have their own priorities...

It's possible that we eat out of boredom, or shop to alleviate stress. Perhaps we run to escape from ourselves, or give; in the hopes of receiving more. Some of us buy things to pretend to be someone else, and others pretend to listen only to prepare to speak next. We...

We mistake a brand for a logo, artwork, colour palettes, and other marketing gimmicks. But a brand is much more than that - it's a symbol that represents an organisation. And more importantly, it represents the people who stand behind that organisation. What do they...

Consider the scenario where you provide a service to a customer only once in their lifetime. Should you still maintain an ongoing relationship with them? This is a common question for businesses like funeral planners, wedding planners, and first-home builders. They...

Retaining existing customers is a more cost-effective strategy than acquiring new ones. This applies to both B2B and B2C environments. However, it is not always easy to retain customers, as their needs and preferences change over time. As customers age, their...

As wheelchair manufacturers, we must consider the needs of the disabled and their caretakers. For instance, the ease of transporting the wheelchair in and out of a car should be taken into account. Similarly, when designing toys, it's important to consider the child's...

Idioms like "if it ain't broke, don't fix it" and "don't rock the boat" are so commonly used in business. They convey the idea that if things are functioning adequately, then do not interfere with them. On the surface, this advice appears sound. However, is it truly...

There are two mentalities in business: transactional and relational. The transactional approach focuses on the maximising gain from the customer. Whereas the relational approach prioritises maximising value to the customer. Hence, the aim is to develop long-term...

Investing in Customer Relationship Management (CRM) can bring many benefits to businesses. There are two main intentions behind the such investment. The first intention is to increase marketing and sales activity. Using CRM organisations can implement smart funnels...

It's easy to become complacent and think that our customers love us when we're at the top of our game. But the truth is, customers don't really care about us as a company. What they care about is consistently receiving excellent products and services that wow them. To...

Our minds have a natural affinity for novelty, be it new facts, stories, news, or captivating images. Seeking out new information is a convenient way to keep our minds engaged, and it gives us the illusion of progress. However, the harder path is to turn that...

Our desire for attention often blinds us to the needs of others, leaving them without the attention they long for!

Our prospects and customers seem to be occupied and may not be inclined to invest in our offerings at this time. We may assume that they lack the necessary time or funds to engage with us, but this is not the full picture. Time and money are valuable resources that...

If we are a boutique home builder, we may not need to rely on social media marketing to reach our target audience. Instead, we can consider utilising golf courses to network and be our more effective platform. Similarly, if we are in the digital waste management...

The belief that “The customer is always right” has become so deeply rooted in our culture that we often accept it without question. As customers, we may use this belief as a shield to justify our behaviour, whether it means breaking promises to vendors, changing our...

Sir Richard Branson's famous quote states, "Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients." While this quote highlights the importance of employees in organisations, it's important not to take...

Here are some key fundamentals of effective CRM strategies - (Customer Relationship Management - CRM): • Building strong relationships with customers requires a deep understanding of their perspectives, problems, needs, desires, and expectations. • Relationships...

As a business owner or executive, if you are experiencing minimal complaints, returns, or incidents, there are two possible explanations. Firstly, you may have exceptional delivery capabilities (Type 1), or secondly, you may have inadequate methods to report such...

As business owners and senior executives, we often have a very inward-facing focus. We set sales targets, marketing goals, and other arbitrary targets, thinking that working hard and pushing to sell more will inevitably lead us to success. Unfortunately, this method...

As a leader, it is essential to understand that listening is more than just comprehending and interpreting the words spoken by others. It involves utilising all of our senses, along with our heart and mind, to observe, feel, and comprehend the overall experience of...

Frequently, our focus tends to be on ourselves, and we unconsciously consider what we can personally gain from a situation. However, outstanding leaders consciously strive to understand how everyone can benefit, effectively communicating the advantages to them. They...

It's common to believe that we, as humans, are logical and rational. We are making decisions based on facts and reasoning. However, this notion is far from reality. The truth is that stories play a significant role in our decision-making process. In fact, when we fail...

It's human nature to have a fondness for the past, often looking back on memories and proclaiming how great those days were. We reflect on the good old days, cherishing memories, and telling everyone how amazing those times were. However, in reality, we may not have...

As a business owner or executive, it's important to recognise that the state of our company's information processing can have a huge impact on its overall success. If our manual processes are causing chaos and inefficiency, it's easy to make excuses and blame external...

Charismatic influencers possess an innate ability to establish rapport with others and draw them in. They captivate us, appeal to our emotions, and entertain us. However, if we are not careful, they can exploit our weaknesses and take advantage of us. They might sell...

As business owners and executives, it's easy to become overwhelmed by the demands of our work. We can start to believe that the entire world relies on us and that our absence would cause everything to fall apart. This overconfidence can lead to a delusional state in...

Self-motivation is a rare commodity! Despite the vast amount of useful information available, it can be challenging to get people to read and absorb it. Likewise, teaching and training individuals in new skills can be a daunting task, often met with resistance due to...

Many of us have been guilty of tuning out during general project status updates, as well as other sections of speeches related to our businesses. Unfortunately, when we are the ones delivering updates, the results are often no different. While our team members,...

As an executive or business owner, implementing enterprise software can be a significant milestone for your organisation. It requires careful planning, budgeting, and collaboration between different departments. Once the implementation is complete, you may be tempted...

As leaders, we are constantly faced with an overwhelming number of choices in our daily lives. From selecting a movie on Netflix to choosing a logo for our companies, the options are endless. We understand that it can be easy to get lost in the sea of options and...

As Business owners or executives, we understand that growth is crucial for the success of our organisations. However, it's not just about adding new products or expanding into new markets. It also requires a willingness to let go of old constructs and form new ones....

As humans, we have a natural tendency to hold onto what we have, whether it is our possessions, relationships or even our beliefs. However, in order to progress and achieve our goals, we must be willing to let go of what we have and destroy what we have built. This...

As leaders, we often encounter team members who may not be as motivated or driven as we are. They may lack the same level of dedication, courage, or skills to get things done, and as a result, they may not be giving their best effort. It's easy to fall into the trap...

The journey of leadership involves a gradual transformation. However, what is the ultimate goal of this journey? The ultimate goal is to remove ourselves from the equation. The focus should not be on ourselves, but on the final intended outcome, we are striving to...

As leaders, we have the opportunity to improve our approach to welcoming fresh talent into our organisations. It can be disheartening to hear individuals new to the given profession -introducing themselves with phrases such as, "Oh, I am just a junior Developer" or...

It cannot be guaranteed that our efforts will lead to success, no matter how much we strive. The plan we crafted yesterday may no longer be relevant today, and the strategies and tactics that helped us in the past may no longer be sufficient. We are confronted with a...

I am grateful for the doors that were closed on me. Looking back, I realise that I used to measure success by the thrill of entering through new doors, without considering where they would lead me. I was directionless, desperate and eager to chase every new, shiny...

Effective communication is essential, yet many struggles with it. There are countless books and resources available on the topic. However, we still encounter challenges in conveying our message clearly and getting our point across. So why is communicating effectively...

Not-for-profits are on a mission to make the world a better place. But how can we measure their success? It's not as straightforward as measuring profit margins, but there are still key indicators of achievement that executives should pay attention to. The following...

As entrepreneurs and executives, it’s easy to fall into the trap of thinking we can just wing it. We might be in the habit of bouncing from one meeting to the next with little to no preparation, convincing ourselves that we can handle whatever comes our way on the...

In today's fast-paced world, where information is readily available at our fingertips, people are increasingly seeking ways to be entertained and educated simultaneously. While pure entertainment can be enjoyable for a short time, it is quickly forgotten and does not...

If a child has a nut allergy, simply preventing them from eating nuts may not suffice. A holistic solution is needed to ensure they are not exposed to nuts, whether knowingly or unknowingly. Similarly, if an adult is overweight, reducing their food intake alone may...

Why do the places where people intend to catch up always seem to be filled with deafening noise and blaring music? Why is it that when tough times arise, friendships and close relationships tend to dissolve? Why do powerful nations often escape unscathed even after...

Labels play an important role in organising/categorising things and information. However, labelling humans can be problematic. Despite this, we have various labelling systems that we use consciously or unconsciously to categorise people based on various dimensions....

As humans, we tend to label and categorise individuals into distinct groups. This makes it easier for us to make comments and judgments about them. One such label is "leadership style", which includes categories such as Servant leadership, Participative leadership,...

Not-for-profit organisations (NFPs) and for-profit organisations have fundamentally different objectives. While for-profit organisations aim to generate revenue for their shareholders, NFPs are mission-driven and focused on creating social change. However, despite...

Many commonly used article headings, phrases, and slogans have lost their true meaning due to their frequent misuse by salespeople to make another sale. As a result, we have come to accept them as business facts without even questioning them. Examples of such phrases...

As a Project Sponsor or Executive, it's common to think that once an enterprise software (ERP/CRM/HCM) implementation is complete, the project is done, and it's time to celebrate and handover to support/managed services. However, this viewpoint is narrow and overlooks...

Before starting an enterprise software project, there are numerous tasks that must be completed. To ensure that everything has been addressed, please download the checklist.

Adversity teaches us lessons, and COVID-19 was no exception. During tough times, we enter survival mode, becoming self-centred and opportunistic. We behave as though there's no tomorrow. During the pandemic, people hoarded everything from toilet paper to oxygen...

We all have moments when we're faced with a decision that we know we need to make, but we just can't seem to commit. Maybe it's because we're afraid of failing, or because we're not quite sure we have all the information we need. Whatever the reason, it's easy to make...

Leaders must recognise that physical strength and appearance don't necessarily translate to real-world abilities. Similarly, the skills and behaviours we train our staff for can significantly impact our company culture. Just as someone who trains their body for...

The timely delivery of a project within budget and quality constraints is crucial for Project Sponsors and Executives. They often review project status reports to take necessary actions and ensure that the project remains on track. However, what happens if the...

As organsations move towards digital transformation, enterprise resource planning (ERP) systems have become crucial to their operations. However, the success of an ERP implementation project depends on various factors such as project management, vendor selection, and...

Digital transformation involves using digital technologies and strategies to improve business processes, customer experience, and overall performance. While the benefits of digital transformation are clear, implementing it can be daunting. So, why is Digital...

It's important to understand that big doesn't always mean remarkable. For example, a service provider with 30 offices across five continents may be considered big, but if the company was formed through the acquisition of dysfunctional companies, then it may not...

Have you, as a project sponsor, ever pondered on your role in stakeholder analysis? Stakeholder Analysis is typically one of the initial activities undertaken during project initiation, with the Project Manager commonly assuming responsibility for this task. However,...

In the business world, there are endless debates about the best methodologies, tools, and processes for achieving success. Discussions often revolve around topics such as Agile versus Waterfall, sticky notes versus digital Kanban boards, and the Apple versus Samsung...

As a Project Sponsor, staying focused on the end goal is crucial. Never forget - why are we executing the project? Just like when we leave our house, we may encounter obstacles or distractions, but we must remain mindful of our intended destination throughout the...

Success may deceive us into thinking we have arrived, while small failures remind us to work harder. The danger of success is that it can make us complacent, whereas failure propels us forward by demanding more effort. Embracing micro-failures can shape us into who we...

Are you a Project Sponsor responsible for an enterprise software implementation? It's a significant responsibility that comes with a lot of pressure, particularly if you're doing it for the first time. One of the biggest challenges you may face is getting all...

Although my ego may insist that I am indispensable, my experiences have shown me that I am relatively insignificant in the grand scheme of things. by SP Singh

Digital transformations have become a buzzword in the business world in recent years. Companies across industries are realising the benefits of embracing digital technologies to enhance their operations and stay competitive in the market. However, digital...

It's a common practice for organisations to view technology initiatives through a narrow lens, often with a focus solely on cost savings. Success criteria and business cases are typically judged by a single dimension, such as reducing a specific number of employees or...

As a Project Sponsor, ensuring the success of a digital initiative is crucial for the growth and competitiveness of your organisation. Attending project meetings and reviewing progress reports is not enough to ensure success. Project Sponsors need to be involved at a...

As business executives, investing in enterprise software is crucial for optimising your organisation's operations. However, there are several ways you can unknowingly hinder the success of the investment. You may have potentially screwed up ERP/CRM investment from the...

As a business executive, it's important to be aware of the signs that your organisation is suffering from substandard business systems. Here are some key symptoms to look out for. Consider them as a sign your business systems are holding you back: Delayed information...

As senior executives, ensuring that your enterprise software project is successful is essential. Here are a few tips to don't let your enterprise software project go south: Understand the game you are in: Research the number/percentage of enterprise software projects...

Few staff members are ready to take the next big leap. A few byproducts of the project we just finished are ready to ship. There are so many value-add microservices that our customers will love, but we are not yet offering them. We can market the software technology...

Have you ever wondered why it can be challenging to collaborate effectively as a team? Let's consider a hypothetical scenario to illustrate this point. Imagine you and four friends joyfully driving together while listening to jazz. Then, suddenly, you witness a severe...

We often love to take pride in our rational decisions. We like to think that we base our decisions on data and facts. But, believe it or not, we often make dumb decisions! So, why do we make dumb decisions? This is because our emotions primarily drive our decisions....

Enterprise technology projects are complex. So often, as Project Sponsors and leaders, we experiment with too many aspects of the project at once. For example, we often assume that we have expertise within the business to support the project. So, we fill the roles...

As Project Sponsors and executives, we aim to ensure that technology projects are completed within the agreed budget. To achieve this, it's vital for the Project Manager to properly define the work scope and add a contingency (say 30% to the budget estimate). In...

A leader's primary responsibility is not to appease everyone. Those leaders who aim to please everyone are simply preserving their position. They may not be driving the organisation forward. They may fulfil all the requirements, but they avoid taking any risks that...

Businesses like to believe they are unique and different from their competitors in the corporate world. Therefore, they seek custom software solutions to set them apart in the market. However, the reality is that most traditional businesses have similar capabilities,...

As business owners and project sponsors, we want to know the cost of software implementation as soon as possible. We tend to optimise the cost of implementation and aim to complete the project within an agreed budget. But the bigger question is, how much are we losing...

Software costs and implementation is a critical concerns for corporate businesses, business owners, and project sponsors. However, instead of solely focusing on the cost, it is important to consider the potential return on investment (ROI). Classifying technology...

As customers or executives, we possess a position of power. We have service providers (vendors/employees) to offer services in exchange for currency. The service providers are trained to serve. A few learnt on the way that ‘customer is always right’. A few of them...

So, we have a business problem to solve. We want to automate end-to-end business processes to remove silos, increase efficiency and improve our customer experience. The solution options are: Update the existing ERP and develop integrations between the ERP and CRM...

The following story illustrates why: We wanted to solve the problem of manual labour and time spent cutting vegetables at home. So we form two parallel project teams to solve this problem. Project team - A developed cutting machine. The A team designed and developed...

Every new, reasonably significant change comes up with change anxiety. Unfortunately, the change anxiety pushes us to go backwards and try to follow the old familiar ways. It is like getting on the escalator stairs to move to the next higher level, and due to anxiety,...

This question is valuable to answer both in the personal and business context: Are we solving or feeding our problems? We often jump to the solution without patiently understanding the problem. Here are a few examples for some context: I need more storage space in my...

It is true that employees are trained to please their boss! The hierarchical corporate structure dictates that the employees listen to their bosses, nod and say pleasing words. Therefore not many employees speak from their hearts. As leaders, we must be aware of...

Effective communication is one of the main challenges within every project and organisation. We all hear this phrase – You cannot over-communicate! If the message is important and reasonably complex, it is often challenging to communicate it effectively. Here are a...

It seems like executives have all the answers. They have something to say about questions related to finance, technology, HR, economy, or business processes. It appears like you know everything. So, how is it possible that executives have all the answers? Let me ask...

Feedback is a vital tool in the business world. We typically ask for feedback from the people we serve or sell our products. We collect feedback from our customers (internal to the organisation or external) to develop a holistic 360-degree input. It makes sense! But...

We often associate Agile with specific processes, events, roles and responsibilities. Therefore, with a very narrow viewpoint, we assume Agile as a software development framework. Agile is a mindset based on specific values and principles. Agile is about starting the...

I had goals to achieve something today. As I left home to achieve them, I realised my goals were vague. So, I choose to change them in the new light of information. I haven’t failed. I won by not achieving arbitrary useless goals! We start all projects with a few...

Okay, you are appointed as the Project Sponsors of the software implementation projects. You may be a busy C-suite executive with no software project experience. You are scratching your head and asking yourself: How do I oversee a software implementation project...

There can be many ways to reach our destination. Few ways may end up better than others. However, these ways can be equally good too. Then why waste time arguing about choosing the best possible way? More than one way can be equally good! Often, the project team...

Projects are all about change. We work together to bring change to the organisation. The change can be new ways of working or process automation. As a leader, we may aim to do all the right things. For instance, we demonstrate exemplary leadership, get the best talent...

Think about a soldier asking his senior before getting to the battleground – what is there for me? Similarly, a surgeon working insane hours handling another emergency case asks the same question – what is there for me? Sometimes there is nothing for us. We just have...

Yes, people hate change! Not every change, though. But, the perceived negative change. The negative change makes us insecure, push us to learn new things, and adds uncertainty to our lives. Therefore, people will continue to resist change. This is a well-known general...

The world is increasingly becoming a noisier place than ever before. If you have the power to spend, you are in demand. Individuals, companies, and associations are targeting you for your attention. Yes, they provide helpful information (like this blog post) and...

Emerging technologies (Artificial intelligence, Blockchain, Robotics, IoT) will push many organisations out of business. It is not a discussion point or speculation; it will happen. For instance, look at ChatGPT and imagine how it will impact education, marketing,...

Kids rely on their parents to help do chores, play, work and make decisions. The parent's job is to provide enough support and nurture them, so they become self-sufficient. The ultimate goal for the parents is to make their role redundant. A similar dynamic takes...

Getting Managers to make a decision can be challenging at times. As a Business owner/Project sponsor, try to estimate the cost of making a decision by your Managers. It is the total of the hours your team spends in discussions multiplied by their hourly rate. You may...

What happens when something seriously goes wrong within a project? Typically, the senior stakeholders get together for a fact-finding mission. They assess the situation and usually find a culprit (scapegoat). The scapegoat is generally not part of fact-finding mission...

Consulting services on massive sale! Take while consulting hours last! Buy 1, Get 1 free! While we have enough consulting hours! Get an additional 30% off when buying consulting services for the next six months! It sounds absurd, isn't it? Yet, we compare professional...

Life is the way it is! So, keep grinding it and have fun! We have all good intentions and still suffer misfortune. We may follow all the traffic rules and drive safely, while another person can strike us from the back. Projects may go out of control due to things...

We must pay attention to whom we are listening to! For instance, if I have a headache, it may not be a good idea to listen to the advice of someone else's who has suffered from a headache. Instead, I will be much better off consulting a physician. We often hear and...

Sometimes we feel alone in the busy crowd we are in. We believe people around us do not understand or care about us. Our simple message doesn’t appear to get across. We often wonder - why no one understand my problems. Look, though we live in the same world, we live a...

The easiest way to make things useless is not to do anything about them. Stop maintaining, and they indeed will become useless. For example, the perfect building, machinery, business process, or software without maintenance will become useless with time. It will...

When we are experiencing positive emotions, we tend to give more. For example, in emotional states, when we are fulfilled, happy, excited, and peaceful, we like to share new ideas, put in extra work, and sacrifice to get the job done. To get maximum output from your...

A soap bar deals with a lot of dirt, grease, and strains and remains unaffected by any unwanted substances. The soap bar does not get dirty with use. Leaders must be like a soap bar! The leaders deal with many negative, insecure, depressed staff members and must...

The first reason is that we know too much about each other. We intimately know the likes, dislikes, thinking patterns, priorities, preferences, values, goals of each other. Their body language communicates the whole heap of stuff to us. Hence, there is seldom a need...

There is a big difference between entertainers and leaders. The entertainers cajole, tell us what we want to listen to, mesmerise us, and make us feel important. The leaders take complete control of the situation, take full ownership, challenge us, and deal with the...

Ask your parents to change their habits. I bet you are going to struggle. We naturally get rigid in how we think and operate as we grow. As a result, our habits become difficult to change. The business world is no different. Ask the executives/managers to change how...

We all have different standards of delivery. For example, one may consider delaying the delivery, and few product issues are normal. Whereas for other vendors, product issues and delays may not be acceptable. Rather than relying on the vendor’s definition, define...

Our world is a collection of concurrent drama stages. We all are participants and audiences of the drama at the same time. As audiences, we are busy watching who is on the stage. We hardly remember the previous stage artists and the injured, sick artists. Let us see a...

Organisations have various types of non-financial debt: For instance: The software does not fully support the business processes The software integrations are manually managed The are quite a few bugs in the software The staff is not fully utilising the given...

Achieving goals, meeting targets, and changing the world tends to take our pride to the next level. We believe we have the power to make things happen. It gives us confidence that we are someone. It boosts our ego too. However, we feel too helpless when we struggle to...

Most of us don’t have time to think about others. Everyone is busy fighting their demons. So, if someone stops to offer some advice, then pay your full attention. Stop giving excuses, sharing other problems and wasting time. You may unconsciously satisfy your pride by...

The biggest obstacle to improving our condition is not additional budget, time, resources, knowledge, or expertise. Instead, it is a very simple but profound thing. It is called ‘action’! We will find a way if we consistently take action to improve our condition. It...

We all have emotional connections to past events, things, places, people and experiences. Our past is part of us. Sometimes we want to re-live our past and cherish memories. Where we stand today is the result of our journey so far. If we are not standing in a good...

We talk about the company's vision, mission, values, strategy and goals. But what about corporate habits? Corporate habits are the default or standard way the employees operate within the organisation. These habits also form part of the corporate culture. For example,...

Do not waste time changing others to think like you. We all view and perceive the world around us very differently. We are slaves of our habits. Our viewpoints, thinking patterns, and values are unique to us. So, save your time and energy by not trying to change...

We love to talk about others. We speak behind their back about how bad they are. We criticise their work, habits, dressing sense, relationships – almost everything possible! But why do we do that? One reason is that it takes focus away from ourselves. Getting in front...

We often perceive Sales professionals negatively. We see them as trained individuals who take our money to offer a product or service. However, it is a very narrow viewpoint. Sales professionals play a vital role in our personal and business life. They help us make...

In the business environment, we determine loyalty by the number of years in the service. However, it is one of the most crude ways to determine loyalty. Let us measure loyalty in a more real way. Here are a few characteristics of a loyal employee: They are prepared to...

“I didn’t like the design!” may mean: No one consulted me about the design before. Or, I didn’t want anyone to prepare the design. Or, There is no need for a design. Or, I reviewed it and didn’t like the design. For various reasons, we do not often communicate...

We often do not regret our wrong decisions in projects, business, and life. Instead, we regret the decisions that we did not make. For example: Holding off on the decision to fire the unproductive employee Holding off on a decision to invest in real estate Continue...

Projects are like painting on canvas. Few decisions are arbitrary; others are not. Few decisions are difficult to change. While we have a vague understanding of the end result, the destination, approach and outcome can vary. It makes sense to start with a Minimal...

The progression through Associate Consultant, Consultant, Senior Consultant, and Principal Consultant may mean someone has been a consultant for a long time. The progression of job titles may be because the consultant has developed as a professional. It may be because...

Consider ditching the weekly Project Status Report (PSR) meeting with the live Project Status dashboard. Consider replacing Risk registers and risk review meetings with dynamic Risk dashboards. Let the owners of risk call for meetings when and if required. Consider...

As leaders, we tend to do too much! We tell the team what to do, how to work which each other, and things to avoid. It may be because we know too much while working in the organisation for a long time. The Project team can be relatively new. But don't forget that the...

You may know someone whose house is a perfect mess all the time. However, to them, everything is normal. You may also see a few desks full of coffee mugs, paper, and junk in your office. However, the people who use the desks may be perfectly harmonious with clutter....

We often stress too much about the stress. We need to stress ourselves and others to achieve bigger things. We must sweat, persevere, and sacrifice to attain higher goals. When we are on our toes, we develop much faster as individuals and organisations. Stress is not...

Humans are a source of enormous energy. When we group and represent an organisation, we become an energy house. We may utilise our energy constructively or destructively. Where the majority of our energy will go depends on organisational culture, leadership, vision,...

Hiring an expert/consultant can be expensive. Therefore, many SMEs often try to avoid hiring them. They try to source resources in-house or other alternate ways. So, why do we need an expert? Here is a list of a few reasons: Experts help businesses to avoid making...

Making decisions is hard! When we make decisions, we own consequences too. If the outcomes of our choices are unpleasant, no one else is to blame. We are on the hook. So, to get off the hook, we often get others to make decisions for us. Should I buy new pair of...

When you are in pain, you may need help from others. However, others may know about your pain too. This can be an opportunity for others to sell to you. Unfortunately, many who lack integrity may use this opportunity to sell and exploit you further because you are in...

In the last few posts, we are grinding on innovation. So in this post, I am addressing the question – how to start innovating? So, what must businesses do to start innovating? In the last post, we covered that innovation starts by asking questions and challenging the...

We all talk about innovation. But how does innovation starts? What triggers us to innovate? There may not be one particular trigger. However, one of the most common and profound triggers is ‘the question’. The questions like: Why does the customer have to wait? Why do...

When you hear the word innovation, what comes to your mind? You may think about new or emerging technology. For example, Blockchain, Crypto, IoT, AI, and Robotics. Other things that come to your mind may be a lot of capital investment projects. It may sound too much....

We all are busy doing productive or unproductive work. We like to follow easy steps to achieve the outcome as soon as possible, with minimum effort, cost, and risk. A Business owner may not be interested in tax calculations. However, he may love to know all about tax...

It is excellent to stick to the agenda and tightly run meetings. However, we must allow freedom of new thoughts, ideas, and questions. These are all the byproducts of discussion. These topics may not directly relate to the meeting agenda but are essential to note. The...

We may have no idea about art, but we may not hesitate to tell an artist where to improve. We can have strong opinions about the look and feel of the software but no clue about user experience. Yet, we tell designers how to design all the time! As...

He made me cry! She gets on my nerves! The team is useless! My manager doesn’t have a clue what he is doing! My employees make me mad when they continue to work from home! We make such complaints all day. Although we may not say it out loud, and tell such narratives...

Give the best employees the convoluted software systems and see their motivation dissipating into thin air. Give average employees modern business systems and see their productivity skyrocket. No one likes to find information. We like the information to be available...

We buy for different reasons. There is nothing good or bad with our buying habits, but few practices are better than others. Let us look at the following three types of buyers: Demand-specific buyer: This buyer goes to the market to satisfy the demand. For example, if...

The Project team expects you to make all the major project decisions as a Sponsor. It may be a default position and expectations, but you have a conscious choice. You can choose to be a decision maker or decision facilitator. There is a big difference between them. As...

As a business executive, you are responsible for making major business decisions. The challenge is making decisions in an area where you may not have the required domain knowledge. Often one such area is Information Systems. The entire business and organisation suffer...

Forming a Project team is one of the most crucial tasks for the Project's success. However, it is a challenging task to get the best people to work on your Project. Why? Because, firstly, they are already in demand. Secondly, there are in scarcity. Thirdly, the best...

"What Got You Here Won't Get You There" is one of the great books by Marshall Goldsmith. The central theme is that the tools and habits that have helped us to achieve what we have now may not help to get to the next stage in life. Hence, we must find new tools,...

The Project teams juggle multiple balls (tasks). They often wear multiple hats and pretend that they have got things under control. To demonstrate this, they must have a few balls with them. There should not be anyone waiting for a ball from them. Hence, it is common...

Human potential is the most underutilised resource. The existing structure of the division of labour makes it even worse. In the workforce, everyone is bound to have a job profile. The expectation is for the employees to operate within the parameters of their job...

It may sound strange, but it is true! Technology projects revolve around the Sponsor's focus point! The Project team, vendors, and Business executives ensure to keep the Sponsor in confidence. Ultimately, as a Sponsor, you are accountable for the project. You are the...

Project delivery teams love to standardise things, so it is easy to rinse and repeat! In the Project execution, the repeatable steps are easy to replicate and automate. Further, it increases the efficiency and profitability of the delivery teams. Standardising project...

Observing yourself is a fascinating thing to do. While parking my car in the city, when I see too many parking spots, I often catch myself taking my time deciding where to park. When there are too many choices, I take my time to select the best one. So, no other car...

Life has gifted us with expectations. We expect things to happen in specific ways. We assume that if we do the right thing, life will return good to us. We plan and think that we have things under control. Then, life does what it has always done! We get bitter...

It is a fascinating question: From where to start the digital transformation journey? There is no one answer to this question. You could say start by refining Business Strategy and goals or, Develop an Enterprise or Business Architecture or, Documenting current...

Let me ask you: Are your requirements futureproof? I know it is a tricky question to answer. How can anyone predict the future? But, we must have a vision for the future. When you buy a new house to live in, you may not know your exact requirements. However, you may...

Have you ever considered the following questions before implementing the ERP? Enterprise Architecture (EA) is not a discipline of producing nice drawings. Instead, EA practice is meant to answer these fundamental questions before embarking on the ERP journey. This is...

Before we start any physical development, we prepare architectural drawings for the building. Before developing software, the engineers create prototypes, wireframes, and technical architecture. Before developing any complex machines, engineers spend massive effort on...

Since morning, I have pondered the various facets of this question: What is listening? Here are a few leading thoughts: Many of us assume that listening is - not speaking. So, if we are not talking in the conversation, we are listening to the other person. However,...

In general, as customers, we hold a position of power. The service providers are meant to provide the best possible service, customer care and warranty. Therefore, when we speak, we are meant to be heard. We possess the position of power (either direct or subtle). The...

You may hear this common complaint from the Business Analyst or Consultants: But you do not provide clear requirements! Or The customer does not understand the requirements! Or You keep changing your mind about the requirements! It is one of the common complaints from...

When we get too busy with our lives, after a while, there is an epiphany moment. We realise that our house is a mess. There is too much stuff; things are unorganised and intertwined to present themselves as a perfect mess! The whole experience can be pretty...

What if my project is on track, but I am implementing the wrong software product? How about I am overeating because my fitness app reports I can intake more calories? How about I decide to watch TV rather than go for a walk, as my smart watch tells me I have enough...

There is a big misunderstanding about the role of ERP and CRM vendors. The common assumption is that ERP and CRM vendors are responsible for implementing their products based on your specific needs. If you assume that the vendors will offer a turnkey solution by...

Uneducated buyers lose the most in the marketplace. Seriously, it is not the seller's job to educate buyers if their offering is fit for purpose. The buyer must take the initiative and understand the problem, pain points, and how the proposed solution will fix the...

Any good host would create an environment to make their guests comfortable. The sensible host even alters the environment (lighting, food, music) that suits the guest’s preferences. Similarly, we must develop the habitat of animals and birds before bringing them to...

While preparing for advanced mathematic exams, I used to ditch a few unimportant topics, first. After all average student like me will not win by preparing everything. Similarly, when we go to the gym, we ditch a few exercises that do not assist us in meeting our end...

We hear a lot about greatness. Great products, people, experiences, and services. Then, there are more inspirational quotes like ‘Good is the enemy of great.’ We hear about greatness from the motivational speaker too! In addition, salespeople often refer to greatness...

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