Often, organisations struggle with a plethora of stand-alone, semi-implemented business systems. The staff hates to use the unmanaged systems and invents their own ways outside the business systems. Over time, more processing becomes manual and adds additional...

If my house is a mess, buying more fancy and new stuff will not make it any better. Instead, I may want to sit with my family and understand the root causes of a mess. Similarly, before investing in the new software, there is value in asking a simple question: Why do...

Bad marriages, failed software implementations, and bad major decisions are painful. To feel better, we naturally seek assurance from others that it is not due to us. Instead, it is the other’s fault. We tend to work hard to collect enough evidence to prove that we...

Doing anything new and big can be intimidating. We often throw such initiatives in the too-hard basket and tend to run back to the status quo. The transformation, however, comes at a cost— the effort of taking risks, making decisions without comprehensive information,...

If we are building a new house, the following things would be important to us: Project budget Quality of the build The choices and selections we are making throughout the project Plan to transition to the new house Clear communications to all stakeholders of the...