by SP Singh | Jan 21, 2025 | Change Management
I often catch myself thinking negatively about others and making judgments, forgetting that we are all different. Unconsciously, I start comparing others to myself, as if I am the benchmark for some universal human assessment matrix. It’s astonishing how often I fall...
by SP Singh | Dec 21, 2024 | Change Management
Our successes and failures largely stem from the countless daily decisions we make unconsciously. These decisions naturally arise when we’re on autopilot. We often refer to these decisions as habits or behaviours. But habits and behaviours aren’t just limited to...
by SP Singh | Nov 30, 2024 | Change Management
Change has many facets. On the surface, we may notice one prominent change element, but beneath it, there are often many interconnected layers that demand our attention. Let us consider a few examples:I moved to a new location for work. Beneath this seemingly...
by SP Singh | Nov 4, 2024 | Change Management, Digital Transformation, Local Government
At my Council, when I put in the effort with my team to enhance performance and efficiency, it naturally leads to better customer service and a reduced headcount. On the surface, this seems like a significant achievement. Yet, there’s a hidden consequence: increased...
by SP Singh | Oct 1, 2024 | Change Management
Empathy is a crucial ingredient in managing change. It fundamentally shifts our perspective and approach, influencing not only how we think but also how we communicate. As our mindset evolves, so does our language. With empathy, we can bring people together and guide...
by SP Singh | Sep 28, 2024 | Change Management
Change resistance is often one of the late stages of change management. Prior to resistance, organisations typically face change avoidance and ignorance, where employees play the ‘we’re busy’ card and sideline change communications. The first challenge, therefore, is...
by SP Singh | Sep 10, 2024 | Change Management
Distance can strip away feelings of joy, pain, and sorrow. Over the phone or web, I may pretend that life is fine, even if deep inside I feel miserable. Those feelings, though hidden, are real and affect my work and family life. That’s why it’s essential to...
by SP Singh | Jun 15, 2024 | Change Management
Sometimes, I find it hard to convince people to act on rational things. I wonder why they do not understand basic questions and address the problems in front of them. I often get perplexed by the thought that people cannot see what is in their best interest—losing...
by SP Singh | Mar 15, 2024 | Change Management
When I move house, I have a choice. I can choose to invest resources to migrate seamlessly so my family will feel proud of my management skills. But such migration will come with a hefty bill without guarantees of my family’s happiness and my pride. Alternatively, I...
by SP Singh | Mar 10, 2024 | Change Management
Over time, people understand our obscure objectives and intentions. Our intentions become transparent with our decisions, body language, and actions, which people around us observe over time. With time, people could see through us. If our intentions are good for them,...
