It’s one of the most common frustrations we hear: “Why is my ERP so slow?” If you enjoy making complaints, this is your moment. But if you're someone who truly wants to add value, take the time to investigate the real cause. Here’s how: Be Specific – Don’t just say...
Business leaders often shy away from digital transformation, assuming it’s an IT issue. But here’s the reality: IT teams frequently struggle to fully grasp business operations, current pain points, and future needs. This disconnect often leads to poorly executed...
Before launching any transformation initiative, it's essential to consider whether the people and culture in place can support it. But what if the organisation lacks the maturity or mindset needed for change?Should we pause everything—restructure, educate, and ‘fix’...
Digital Transformation is about making the right decisions—decisions shaped by your unique constraints, strengths, and environment. But how do you make the right decisions when you're leading a digital transformation project for the first time? That’s where an...
When managing projects, we draw boundaries around scope, assuming success depends on delivering within set constraints. But these boundaries are fragile. Project resources may be pulled away for other priorities. Higher-priority projects can put ours on hold. Vendors...
We have never witnessed the growth of anything quite like data. With advancements in data capture and storage technologies, we are now collecting staggering amounts of information. Yet, this is only the beginning. As Smart Cities, self-driving cars, Digital Twins,...
Change fatigue and project fatigue are real. Just as real, however, is the endurance required for successful change and project execution. We can choose to keep starting and stopping our transformation journey, giving our staff and project teams time to rest after...
Measuring customer satisfaction and service quality within local governments is a multifaceted challenge due to the sheer diversity of services and communication channels involved. Citizens interact with local governments across a wide range of services, from service...