When I leave my car to get fixed, there are three possibilities: I may be lucky to get a value-add mechanic who fixes my car on time and charges nominally. I may get stuck with a lazy mechanic who delays the delivery of the car and asks me to pay for his laziness. I...

Sometimes, dealing with a known problem tends to be so challenging that we learn to adjust and live with it. At the point of this decision, we assume that the nature, frequency, and type of the problem will remain the same. Further, we assume we will stay the same in...

While amateurs were busy discussing their favourite tools of the trade, the practitioners continued to learn them all, use them, and perfected their application in various situations. While amateurs continue to argue and claim their tools to be the best, practitioners...

Suppose the majority of the processes are manual at my business. The business systems are convoluted. My whole executive team is too busy and cannot undertake any business improvement work. I cannot invest in business improvement and seek outside help. Then, I am at...

When we reach the top, we can be a little lazy. We can pretend to be busy while our staff and vendors wait. We can be a little unavailable, as we are in too many places. We may not have anyone complaining about our behaviour. So, we chose to take it easy. However, our...