The Digital leadership Blog!
With improvement, we are never done!
The question is not that if we can improve something, the question is that if it makes business sense and we have the appetite for improvement. The improvement can be in any dimension. For example, process, automation, communications, efficiency, customer service...
Click of a button!
I often hear this: "We want to get a new system that processes payroll (or any other process) with the click of a button." In summary, customers want an easy-to-use automated system. However, achieving this is not just a procurement aspiration but a procurement and...
Convince people to act on rational things!
Sometimes, I find it hard to convince people to act on rational things. I wonder why they do not understand basic questions and address the problems in front of them. I often get perplexed by the thought that people cannot see what is in their best interest—losing...
Common sense is overrated!
Common sense is overrated. In theory, most of the world around us can be functional using basic common sense. However, we need processes, procedures, rule books, communications, contracts, legal bindings, and systems to operate smoothly. We may organise massive chaos...
Who have I lost to most of the time in my life?
I asked myself: Who have I lost to most of the time in my life? It didn’t take long to realise that I have often lost to myself. I lost when I didn’t keep my promise to commit. I lost when I wavered from the decisions I made. I lost when I knowingly distracted myself,...
Get to work!
If it's clear that the work needs to be done, then we should start it promptly. Sitting on the fence and merely raising issues and risks is easy and unproductive. While learning from past experiences and making informed recommendations is important, these actions...
When it is my duty!
If the result of helping others is feeling happy about myself, then the help is still superficial since it is based on internal happiness and perhaps pride. A deeper level of help comes when we help not out of volunteer service but out of a sense of duty. When it is...
Are our sacrifices worth it?
We all make sacrifices for various reasons. Some of us sacrifice time to earn more money, while others give up money to gain more time. We might also sacrifice our resources for justice, status, legacy, or other goals. Often, we aren't fully aware of what we're...
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Books & Publications
SP writes extensively on Project Sponsorship, Management, Business Transformation and Change.
A Guide for Project Sponsors
Building A Rock Solid Foundation
This book is for the Project Sponsors and executives. There are practical examples, tips and process that will help sponsors to lead from the front. The book will force you to think from different dimensions. If you implement knowledge, methods and tips, you will experience instant results. You will see the improvement in the order, focus and growth in the morale of the team.
Customer Experience
How to WOW Customer Experience? Skyrocket Pre-Sales!
Open floodgates to more business. Get your prospects to line up to do business with you!
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