If I am asked to make a final decision about enterprise software procurement, here is what I will ask of the selection panel: Consider a selection of enterprise software as a project. Appoint a project manager. Seek outside help (a consultant) to facilitate the...

Imagine you are a Project Sponsor or executive Project Steer Co/Board member. Suppose I report to you as Project Manager that the project timelines should be extended because we have identified technical issues in development. Further, there are no resources available...

Often, organisations struggle with a plethora of stand-alone, semi-implemented business systems. The staff hates to use the unmanaged systems and invents their own ways outside the business systems. Over time, more processing becomes manual and adds additional...

If my house is a mess, buying more fancy and new stuff will not make it any better. Instead, I may want to sit with my family and understand the root causes of a mess. Similarly, before investing in the new software, there is value in asking a simple question: Why do...

Bad marriages, failed software implementations, and bad major decisions are painful. To feel better, we naturally seek assurance from others that it is not due to us. Instead, it is the other’s fault. We tend to work hard to collect enough evidence to prove that we...

Doing anything new and big can be intimidating. We often throw such initiatives in the too-hard basket and tend to run back to the status quo. The transformation, however, comes at a cost— the effort of taking risks, making decisions without comprehensive information,...