The Digital leadership Blog!
Systems Thinking: Cost to intervention!
It’s easy to analyse a system—whether an organisation, structure, or process—from the outside and identify areas for improvement. These recommendations might be based on logic, experience, or data, and on paper, they may seem like clear wins. But in reality,...
System Thinking: boundaries!
When managing projects, we draw boundaries around scope, assuming success depends on delivering within set constraints. But these boundaries are fragile. Project resources may be pulled away for other priorities. Higher-priority projects can put ours on hold. Vendors...
Systems Thinking: A resilient plan!
The perfect plan always looks great on paper—until reality kicks in when the project starts. Resilience must be a critical element of any system or plan. While we can’t predict the future, we can build in flexibility by allocating buffer resources—whether that’s...
Systems Thinking: The feedback loop is broken!
Most ERP and CRM project failures aren’t sudden—they are a slow accumulation of ignored issues, growing more complex until the damage is irreversible. By the time decision-makers realise the extent of the problem, it’s often too late. The real issue isn’t just that...
Systems Thinking: We are conditioned to always want more!
We are conditioned to always want more. But it’s entirely possible to achieve more with less. For instance: Instead of focusing on growing revenue, we could aim to grow profitability.Instead of earning more, we could focus on spending smarter.Instead of chasing the...
Don’t make the same mistakes!
Time and again, the same patterns emerge: Organisations select and implement the wrong ERP, CRM, or COTS software. They customise it unnecessarily. When things go wrong, they blame vendors, consultants, and third parties. As a result, they lose investment, time, and...
We pay the price!
Forklift operators, fire wardens, and machine operators undergo extensive training and certification before they’re allowed to use equipment—and for good reason. Yet, when it comes to business systems like ERP, CRM, and other critical software, most organisations rely...
Intent makes all the difference!
I might show respect to you by offering praise while secretly admiring myself, or I might genuinely respect you from the heart. I might decide to implement a new ERP for my organisation to leave a personal legacy, or because I genuinely want to enhance customer...
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