During business process mapping, we identify various issues in the process. These issues can be due to bottlenecks, business systems limitations, or lack of training. Many times the Business stakeholders know the solutions to the issues too. As a few of the solutions...
One of the easiest ways to kill continuous improvement is by asking our team – Don’t give me problems; give me solutions. Some are wired to find problems, while others are skilled in developing innovative solutions. So, often it is counterproductive to expect our team...
Disease, confusion, lethargy, and other negative forces are continually working to make our bodies, societies, and organisations weaker and dysfunctional, only to push us backwards.We will automatically regress if we do not consistently push forwards with positive...
Idioms like "if it ain't broke, don't fix it" and "don't rock the boat" are so commonly used in business. They convey the idea that if things are functioning adequately, then do not interfere with them. On the surface, this advice appears sound. However, is it truly...
We hear a lot about greatness. Great products, people, experiences, and services. Then, there are more inspirational quotes like ‘Good is the enemy of great.’ We hear about greatness from the motivational speaker too! In addition, salespeople often refer to greatness...
Do you know how well you are offering services to your stakeholders? Do you have a process in place to continuously improve the service? How are you measuring current service levels? Do you know where the bottlenecks are? All the above questions are vital to offer the...
Average organisations think of employees as fruit. Their focus is on squeezing more juice to increase profitability. In this environment, everyone behaves like a busy assembly line worker. Repeating the same work over and again without understanding its value. The...