by SP Singh | Jul 12, 2023 | Digital Transformation
We can solve a problem in a million different ways. The key is understanding the problem’s context before jumping straight onto it. For example: What is the problem’s scope, constraints, dependencies, pain point, upstream and downstream processes? Who are...
by SP Singh | Jul 10, 2023 | Digital Transformation
We can plan to control our actions but not the outcomes of our actions. When we say that we expect to improve the customer experience by 20% with the CRM implementation, it is mere anticipation. We are likely to have little influence over the outcome of the project....
by SP Singh | Jul 8, 2023 | Digital Transformation
Sometimes we plan, work hard, persevere and still do not see the intended results. Other times, we sit back, relax, and don’t even think about our goals. Suddenly, circumstances change overnight, and our goals appear so attainable. Life has mysterious ways of...
by SP Singh | Jul 1, 2023 | Digital Transformation
Without a doubt, our day-to-day work (Business as usual – BAU) is keeping us busy. Any initiative that will make a real difference in our business is likely to be on our back burner. Why? Because we can say to ourselves and our stakeholders that we are busy. BAU work...
by SP Singh | Jun 30, 2023 | Digital Transformation
There is always a better way of doing things. It may be automating and streamlining business processes, improving system integrations, or improving decision-making with business intelligence. There is no limit to improvement. The problem is that we get so used to the...
by SP Singh | Jun 25, 2023 | Digital Transformation
Imagine a world without nappies, GPS navigation, or even a microwave. These innovations have become such an integral part of our lives. Yet, for centuries, humanity has prospered without them. A few years from now, self-driving cars, robotic servants and drone...
by SP Singh | Jun 22, 2023 | Digital Transformation
Revenue, number of offices and headcount – is just one way to measure the significance of the business. Unfortunately, it is one of the most common ways. The significance of business is multi-dimensional. It could be its purpose, social impact, employee...
by SP Singh | Jun 18, 2023 | Digital Transformation
If I want to transform into a marathon runner, I must first make a committed decision and start to develop a belief system of a marathon runner. My beliefs will guide my daily decisions and my decisions will help me to develop new habits. Out of new habits and...
by SP Singh | Jun 14, 2023 | Digital Transformation
Digital Transformation is a long marathon. Let us not exhaust everyone by continuously running and stressing. People are likely to burn out midway through the initiative. Plan for it as a marathon where the specialist teams get together to offer a joint coordinated...
by SP Singh | May 30, 2023 | Digital Transformation
Band-aid remedies make sense!They are a fast fix, allowing us to move on and focus on more serious matters.They are inexpensive, so we can save and invest elsewhere.We don’t need to wait for a professional, either.The issue arises when we do not know where the...