Trust Is the Real Currency, Not Attention A tradesman in your neighbourhood has had the same clients for twenty years. He doesn't advertise. He doesn't have a slicker van than the competitor who opened two streets over last spring with a flashy logo and a paid ad...
Volume Is the Secret. Sustainable Is the Catch. Watch a musician practising scales for the thousandth time, a surgeon doing their two-hundredth appendectomy, a case worker completing another intake interview that looks exactly like the last one. None of it looks like...
You're Not Behind on Technology. You're Missing One Question. You're in the room. A vendor says "AI-powered." The dashboard on screen looks clean and modern. Everyone's watching to see if you'll push back or just approve the budget. Most executives approve the budget....
How to Find the Best Consultant Most people pick a consultant the way they pick a restaurant. A recommendation, a slick deck, a confident voice on the first call. By the time they realise the fit was wrong, they're six weeks in, the invoice has been paid, and...
The Mind You are Trying to Influence Was Never Listening to Your Logic You've built the business case. Fifteen slides. Cost-benefit clearly laid out. Risk register attached as an appendix. You walk into the steering committee, present it cleanly, and watch three...
The Go-Live Date Was Never the Point Every transformation program I've sat inside — as implementer, rescuer, or the second set of eyes brought in to see what the sponsor can't — has the same reward list on the wall, even when nobody writes it down. The on-time...
Humans love to acquire stuff. The brain chemicals give us a sense of achievement and rewards. However, we struggle to make necessary changes in our lives to fully utilise things that we acquire. Here are a few examples: We buy big SUVs (4X4s) and seldom take them to...
In the last few posts, I have covered: Importance of - Keep it simple!Why do we complicate things?How to keep it simple in projects?Importance of defining project objective to keep things simple! This post is about getting the right people on the Project team who love...