The Reward Never Stops Costing You Something clicked on a scrap of paper this morning: no wonder we are too busy. We're not just chasing rewards. We're preserving them. And that second job never ends. Here's the pattern underneath most of what we call success: Effort...

There Is No Greatness in Serving Your Own For the people we care about, we give our resources and ourselves. We think about them when they're not in the room. We plan for them. We set aside what we've built so they can pressure-test it, prosper from it, evolve past...

You Cannot Be Told to Be Authentic A general manager I worked alongside used to open steering committee meetings by asking the hard question first. "Before we start, what are we not saying in this room?" It made people uncomfortable. It also made the program better,...

The Cost of Not Knowing What You Need I keep a small note to myself: the cost of not knowing what you need. Most of what I want to write about today sits underneath that one line. Go-live is not the goal. Every ERP program I've been near treats the go-live date like...

The Economy Runs on Our Pain. That's Not an Accident. A customer carries pain, pleasure, desire, need. A supplier sits in the middle. An employee — who is also, somewhere else in their life, a customer — carries the same four things. Currency moves from customer to...