by SP Singh | Nov 3, 2024 | Business Improvement, Local Government
Enterprise process and service improvement initiatives can be highly complex, making it difficult to engage various teams within the Council. Different departments, such as revenue, rates, finance, planning, and building, have their peak busy periods, where urgent BAU...
by SP Singh | Nov 2, 2024 | Business Improvement, Local Government
Change begins from within. Often, we recognise a problem but see it as overwhelming and complex. We might hold onto the hope that someone else will step in and solve it for us. Take, for instance, the quality and efficiency of service delivery within our team. The...
by SP Singh | Nov 1, 2024 | Business Improvement, Local Government
Improving service delivery requires a dynamic approach, combining various strategies tailored to an organisation’s needs. It is crucial to understand that this process is not a one-time initiative but an ongoing cycle of assessment, action, and reassessment. As...
by SP Singh | Oct 31, 2024 | Business Improvement, Local Government
Process improvement is a distinct discipline requiring specialised oversight and strategic focus. Department managers in local governments may not have the capacity or expertise to drive effective process enhancements. Establishing a Chief Process Officer (CPO) role...
by SP Singh | Oct 30, 2024 | Business Improvement, Local Government
Here are some key questions I pose to any project team focused on enhancing business processes “on paper.” By “on paper,” I mean the creation of well-intentioned as-is and to-be process diagrams, with the hope that one day these improved processes will be...
by SP Singh | Oct 29, 2024 | Business Improvement, Local Government
Improving efficiency often comes at a cost. Sometimes, there’s no budget for it. Other times, it’s simply not a priority. But stakeholder pressure to improve service is a constant. As decision-makers, this can add stress to our roles. That’s when we can get creative...
by SP Singh | Aug 26, 2024 | Business Improvement
Firefighting in business is becoming the norm. Managers and executives are constantly fighting fires lit by shortfalls in services, employee issues, the sales pipeline, systems and change management issues, and much more. It is a vicious circle as well. When capable...
by SP Singh | Jan 17, 2024 | Business Improvement
I may be overweight because I am often stressed, I love fried food, and I hate exercise. The business systems in the organisation are clunky because of a lack of training and no ongoing improvement initiatives. When we solve problems, we must get to the root cause....
by SP Singh | Jan 5, 2024 | Business Improvement
During a crisis, analysing the best ways to escape it is not practical. We just do whatever makes sense. We do not think of an optimal way. Instead, we tend to react and focus on survival. Most organisations move from one survival situation to another. There is no...
by SP Singh | Jan 4, 2024 | Business Improvement
The three dragons that are hindering my ability to achieve my business goals: I don’t know what I don’t know. Pure distractions Procrastination The first one may help to deal with the last two. What is hindering you from achieving your goals? What are you doing about...
