Empathy is a crucial ingredient in managing change. It fundamentally shifts our perspective and approach, influencing not only how we think but also how we communicate. As our mindset evolves, so does our language. With empathy, we can bring people together and guide...

Change resistance is often one of the late stages of change management. Prior to resistance, organisations typically face change avoidance and ignorance, where employees play the ‘we’re busy’ card and sideline change communications. The first challenge, therefore, is...

Distance can strip away feelings of joy, pain, and sorrow. Over the phone or web, I may pretend that life is fine, even if deep inside I feel miserable. Those feelings, though hidden, are real and affect my work and family life. That’s why it’s essential to...

Sometimes, I find it hard to convince people to act on rational things. I wonder why they do not understand basic questions and address the problems in front of them. I often get perplexed by the thought that people cannot see what is in their best interest—losing...

When I move house, I have a choice. I can choose to invest resources to migrate seamlessly so my family will feel proud of my management skills. But such migration will come with a hefty bill without guarantees of my family’s happiness and my pride. Alternatively, I...

Over time, people understand our obscure objectives and intentions. Our intentions become transparent with our decisions, body language, and actions, which people around us observe over time. With time, people could see through us. If our intentions are good for them,...

It is easy for busy parents to blame the naughty child for any mischief in the house. While this may be an efficient way to move on, it does not solve any problems and may make matters worse over time. Post-Go-Live, we can experience quite a few issues while using the...