Survival drives us more than anything else. History is littered with stories of people betraying their own allies, lying without remorse, twisting judicial systems, and committing unspeakable acts—all in the name of survival. The evidence is everywhere; we just have...
I often catch myself thinking negatively about others and making judgments, forgetting that we are all different. Unconsciously, I start comparing others to myself, as if I am the benchmark for some universal human assessment matrix. It’s astonishing how often I fall...
Our successes and failures largely stem from the countless daily decisions we make unconsciously. These decisions naturally arise when we’re on autopilot. We often refer to these decisions as habits or behaviours. But habits and behaviours aren’t just limited to...
Change has many facets. On the surface, we may notice one prominent change element, but beneath it, there are often many interconnected layers that demand our attention. Let us consider a few examples:I moved to a new location for work. Beneath this seemingly...
At my Council, when I put in the effort with my team to enhance performance and efficiency, it naturally leads to better customer service and a reduced headcount. On the surface, this seems like a significant achievement. Yet, there’s a hidden consequence: increased...
Empathy is a crucial ingredient in managing change. It fundamentally shifts our perspective and approach, influencing not only how we think but also how we communicate. As our mindset evolves, so does our language. With empathy, we can bring people together and guide...
Change resistance is often one of the late stages of change management. Prior to resistance, organisations typically face change avoidance and ignorance, where employees play the ‘we’re busy’ card and sideline change communications. The first challenge, therefore, is...
Distance can strip away feelings of joy, pain, and sorrow. Over the phone or web, I may pretend that life is fine, even if deep inside I feel miserable. Those feelings, though hidden, are real and affect my work and family life. That’s why it’s essential to...