Live with the problem; slowly, it becomes part of you!

The problem is that either there is ‘no problem’ or there is a problem, but we don’t do anything about it. When we say that there is ‘no problem’, it literally means that we have learned to live with it. On the other hand, when we acknowledge the problem then, we...

Why not to become a difficult customer?

Vendors often label a few customers as difficult customers. Vendors label them as difficult because they: maybe demanding high standards of service, orchallenge the boundaries of the solution, orthey shout out when vendors do not deliver on their promiseskeep a...

Disarm people by disclosing your intent upfront!

How long will the project take to complete? Is it very complex? Have you managed such projects before? When we ask such questions, people try to make an assessment and judgement about our intention. They often feel vulnerable, insecure and often make wrong...

Project Teams crumble due to poor leadership!

Project Teams flourish due to their great leaders. At the same time, Project Teams crumble due to poor leadership. Leaders (irrespective of the job title) are the pillars that support their team. The great leaders: do the heavy loading while staying calmlisten while...

The life-changing act of kindness

The plane landed at one of the remote mining towns. I was visiting the client’s office for enterprise analysis. The office was 45 minutes drive from the airport. One of the client’s employees was kind enough to pick me up from the airport. After a quick introduction,...