by SP Singh | May 7, 2023 | Customer Relationship Management
As a business, we may assume that our customers expect us to deliver great products/services as quickly and cost-effectively as possible. However, this assumption may not be entirely accurate. There are different customer segments have varying priorities and...
by SP Singh | May 6, 2023 | Leadership
Had I been born into a wealthy family, the concept of the value of money might have eluded me entirely. Similarly, if I had been excessively attractive, I could have become preoccupied with trivial matters. And if I had been inundated with an abundance of customers,...
by SP Singh | May 5, 2023 | Leadership
As leaders, we are often fixated on achieving success. We read, listen, and write about it. We preach about the lessons failure can teach us and how it leads to success. We honour young entrepreneurs in the town. Many magazines print lists of the most influential...
by SP Singh | May 4, 2023 | Leadership
As individuals in leadership positions, we have a certain degree of power. We have a choice as to how we want to utilise the power. We can choose to encourage our Project team to be more vocal and flag issues that may be hindering the project’s success....
by SP Singh | May 3, 2023 | Leadership
When we embark on a journey with children, they are typically eager to arrive at their destination. They often ask how much longer until we get there. As responsible adults, we encourage them to appreciate the journey and enjoy the ride. However, in both our personal...
by SP Singh | May 2, 2023 | Leadership
The abundance or easy availability of things often leads to a decrease in their value. You may have noticed this when you finally purchase the dress you’ve been eyeing for months, only to have it sit unused in your closet. Or perhaps you’ve become bored of...
by SP Singh | May 1, 2023 | Leadership
When we fall in love with a product or service, our infatuation knows no bounds. We obsess over it, willing to pay exorbitant prices and wait for months on end. We may brave any weather to queue up for it, just to be among the first to experience it. Once we finally...
by SP Singh | Apr 30, 2023 | Change Management
Getting an organisation to act on innovative ideas is often a challenge. As a leader, it can be difficult to get key stakeholders on board to move forward with these ideas. So, what can you do to sell your next innovative idea within the organisation? Initially,...
by SP Singh | Apr 29, 2023 | Leadership
As we navigate through life and business, we encounter a multitude of unpredictable factors. What may have once been a surefire method for success can suddenly prove ineffective. We may find ourselves experiencing unexpected setbacks and pleasant surprises (world of...
by SP Singh | Apr 28, 2023 | Quote
Amateurs inquire about what customers want, while professionals pose the right questions to uncover and guide what customers truly need. SP Singh
