The Digital leadership Blog!
CRM does not manage customer relationships yet!
Customer Relationship Management (CRM) is a widely used enterprise software. Many organisations use various CRM software across the globe. However, the name Customer Relationship Management (CRM) can be misleading. CRM does not manage customer relationships yet. CRM...
Use distraction as a tool to improve customer experience!
Regardless of our job profile, or profession, we all are service providers. We offer services to internal and external customers. The internal customer is part of our/other team, departments or managers. The external customer is our client contact. So we all are...
Distraction tools at their best in projects!
The last two posts covered how distractions can help relieve pain. And people use distraction as a tool to hide risks/painful situations. Let us cover a few real-world examples. Distraction tools at their best Project Manager hiding the pain of answering tough...
Someone is hiding the pain by distracting you!
Distractions are not new. Though, they have multiplied in the last ten years. In the last post, we cover how distractions relieve pain temporarily. But, note that people use distractions to hide the pain points/risks from you. Distractions are widely used to...
Distraction is the pain reliever! But do you know the pain?
Many dental practices stick a nice TV screen in front of you while lying on the dentist's chair. Its purpose is to distract you from a possible painful dental procedure. Many waiting rooms have magazines, toys, TV and other stuff for the same reason, making the...
Over budget project? You may have a bigger problem!
Consider you are building two houses. The first house is completed on time. However, you realise that the house is not made to your requirements. There are quality issues as well. The second house, is precisely what you want. Unfortunately, however, it took longer and...
The top project risk is not budget, time or quality!
The triple constraints (Budget, Time and Quality) are popular in projects. Therefore, you will find that every Project Status Report (PSR) includes the status of triple constraints. The problem is that the project is often marked as successful if it is delivered on...
All businesses are made up of the same molecule! No kidding!
Let me tell you that your business is not much different from Apple or Sony. You may be feeling a little confused. But wait, take a step back and view your business through the lens of the ‘service’. Your business is nothing but a collection of services. The services...
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Books & Publications
SP writes extensively on Project Sponsorship, Management, Business Transformation and Change.
A Guide for Project Sponsors
Building A Rock Solid Foundation
This book is for the Project Sponsors and executives. There are practical examples, tips and process that will help sponsors to lead from the front. The book will force you to think from different dimensions. If you implement knowledge, methods and tips, you will experience instant results. You will see the improvement in the order, focus and growth in the morale of the team.
Customer Experience
How to WOW Customer Experience? Skyrocket Pre-Sales!
Open floodgates to more business. Get your prospects to line up to do business with you!
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Prioritise Multiple Projects - Blog Post
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