Continuing from our 'building the big family house' example, let us continue. Please first refer to the following two posts, for continuity: Who exactly are the Subject Matter Experts in Enterprise software implementation? What is the role of the Customer Project...
Remember, we spoke about building a family house in the last post? Please read and refresh your memory before continuing further. Building a big family house can have some challenges: The family members sharing needs of the house may provide conflicting requirements...
The standard way to measure project success is to match the 'actuals' with 'planned' constraints. During project initiation, we set project success criteria and the constraints. The typical project constraints are Scope, Time, Budget and Quality. We match the actual...
We prepare a project plan. Then Business As Usual (BAU) work surprise us by taking priority, and we plan again. It is one of the typical negative cycles we all experience. Unfortunately, it looks like we have accepted it as a general business practice. So, we seldom...
Customer: I want to jump out of the window! Consultant: No problem, this is the easy requirement. Let me unlock and open the window for you..... I don't know who told the consulting community that the customer is always right! First, a consultant's job is to ask...
We assume that as a customer, we hold a position of power. Therefore, vendors will readily be available to serve us. Our common assumption is that we just need a healthy budget to make things happen for the business. When competing to get the attention of the top...
There are fundamental differences between B2B and B2C operating models. The problem is that we limit our thinking and possibilities due to sheer ignorance. For instance, we keep managing B2B relationships like B2C. We restrict ourselves only to transactional...
In the last post, we covered the importance of reference checks before signing the dotted lines. But, what in case you are stuck with a non-responsive implementation partner? Your company has already signed up and implementing enterprise software. However, the vendor...