The Digital leadership Blog!
Don’t fool yourself by assuming you know it all!
Be very cautious when you hear from the ERP/CRM vendor: Oh, we have done it many times. We are confident that we will complete the project within the set time and budget. Nothing is straightforward in enterprise application projects. Assuming you know it all is one of...
What is the role of a Customer Project Sponsor in Enterprise software implementation?
Continuing from our 'building the big family house' example, let us continue. Please first refer to the following two posts, for continuity: Who exactly are the Subject Matter Experts in Enterprise software implementation? What is the role of the Customer Project...
What is the role of the Customer Project Manager in Enterprise software implementation?
Remember, we spoke about building a family house in the last post? Please read and refresh your memory before continuing further. Building a big family house can have some challenges: The family members sharing needs of the house may provide conflicting requirements...
Who exactly are the Subject Matter Experts in Enterprise software implementation?
The Project team on the customer side is known by different fancy titles like Subject Matter Experts (SME), Site Champions, and Project Champions. So, who exactly are the Subject Matter Experts? Let us first consider an example to make our life easier! Imagine you are...
How to measure project success?
The standard way to measure project success is to match the 'actuals' with 'planned' constraints. During project initiation, we set project success criteria and the constraints. The typical project constraints are Scope, Time, Budget and Quality. We match the actual...
Project planning is useless until we address this annoying thing!
We prepare a project plan. Then Business As Usual (BAU) work surprise us by taking priority, and we plan again. It is one of the typical negative cycles we all experience. Unfortunately, it looks like we have accepted it as a general business practice. So, we seldom...
Educate the project team! Before it is too late!
It is a norm to educate passengers before any significant journey. Remember how Air Hostess explains the aircraft's emergency evacuation and safety features? Similarly, we make induction mandatory for any significant site visits. Again, the purpose is to educate us to...
Play your role with intent!
We all have a role to play. Sometimes we are in sales, busy selling our product, service or craft. Other times we are customers making the best choices for ourselves and our organisations. So our roles are fluid, but always ensure to play your role with intent! As a...
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Books & Publications
SP writes extensively on Project Sponsorship, Management, Business Transformation and Change.
A Guide for Project Sponsors
Building A Rock Solid Foundation
This book is for the Project Sponsors and executives. There are practical examples, tips and process that will help sponsors to lead from the front. The book will force you to think from different dimensions. If you implement knowledge, methods and tips, you will experience instant results. You will see the improvement in the order, focus and growth in the morale of the team.
Customer Experience
How to WOW Customer Experience? Skyrocket Pre-Sales!
Open floodgates to more business. Get your prospects to line up to do business with you!
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